Customer Services Manager

Salary: £30,000 – £42,000 per year

Leading a team of 3 Administrators and providing a pivotal role between the customer order process & the warehouse for this manufacturing & distribution organisation. Suitable candidates will have management experience and ideally come from a logistics/distribution/ trade merchant type industry. You will have excellent customer service skills with a motivating and hard-working ethic.

Customer Services Manager – About The Role

The role is team leader of the “customer service and order desk team” and involves all elements of the order & logistics management of trade orders through the supply chain process from placement, stock allocation & booking through to delivery creation, whilst providing excellent customer service.

• Manage the team as a hands-on team member – emphasis on working with the team and directing them.
• Logistics management working closely with the Warehouse Manager to ensure orders are fulfilled.
• Using ERP computer system to process new orders, create deliveries and manage order through to delivery.
• Administrative duties customer services and logistics and stock control.
• Communication with trade customer by both email & phone to secure and manage orders.
• Communication with suppliers by both email & phone to place orders, secure materials to manage to customer orders. Including demand planning to drive the availability for all orders.
• Maintenance & monitoring of back orders.
• Communicating & providing feedback to the commercial sales team.
• Maintaining and ensuring a specific personal and team KPI targets are met.

The successful Customer Services Manager will have

• Previous experience in a similar role.
• Can manage and work as part of a team within office.
• A commercial awareness and analytical eye – able to identify
• Microsoft Excel Intermediate to advanced ESSENTIAL.
• Understanding or able to speak French would be a benefit not a necessity.
• SAP ERP experience would be advantageous but not essential. 

Customer Services Manager – Benefits

• Competitive basic salary dependant on experience and skills.
• Additional performance related monthly salary uplift (equal to a month salary on a yearly basis).
• Pension plan.
• 25 days holiday, plus an opportunity to earn an extra 5 days per annum.
• Flexible and collaborative working environment.
• Discount program for additional services.
• 8am – 4pm hours of work Monday to Friday.

Howett Thorpe are acting as a recruitment agency in relation to this role and comply with all relevant UK legislation and do not discriminate on any protected characteristics. Due to the high volume of applications we currently receive, we are unable to respond to all candidates. If you do not hear from a Consultant within 5 working days, please assume that you have not been successful.

Refer a friend

If this job is not of interest to you, but you know a friend or colleague who may be interested, recommend them to us and receive a minimum of £100 in vouchers if we assist them in securing a permanent role and a minimum of £25 in vouchers if we place them in a temporary assignment. (Terms & conditions apply)