Customer Service Advisor – Legal
Full job description
Potential Recruitment
Salary: £26,000 per year
This is an opportunity with a great company to join an award winning Customer Services Team.
Our client is a great legal firm based in the heart of Wilmslow. They have a dynamic customer services team -it is award winning and they need another legal customer services case administrator to help with their busy workload.
You will be joining a happy and focused team.
It’s Monday to Friday – 9am to 5.30pm – although very occasionally there is on late night a week and a weekend day with time off in lieu – but that has not happened for over a year.
Great benefits include a quarterly bonus of £26,000 and an annual bonus of £500, discounted gym membership and your holidays will start at 20 days plus statutory and rise with service to 25 days.
And if you want they will support and pay for your training to progress with a legal support qualification – so you could be a fully qualified legal secretary or executive.
So, what is this role all about?
Making callbacks and responding to all email enquiries within the same day or next available working day
Answering all inbound calls and emails during working hours
Delivering first class customer service, both internally and externally, and explaining the benefits of our service
Providing accurate legal advice and client data capture experience
Taking inbound calls from and making outbound calls to all new self-generated potential clients and assessing if each client has a claim we can assist with.
Passing existing clients calling the new claims number to the relevant department.
Dealing with the file set-ups
What will you bring?
You will be pro-active with a real “can-do” approach to work. You will love the variety of multi-tasking. You will have a warm and personable approach and enjoy speaking to clients.
You will be good with Word and Excel.
Initiative and flexibility
Good Admin and IT skills
Someone who delights in providing great customer service
Able to cope with changing deadlines
Able to quickly engage with people
Enjoys multi-tasking
A legal degree is not necessary but if you have one and want to progress with your legal career here is a great place to do it!
Please send me your CV – I look forward to learning more about you.
To apply for this job please visit definitejobs.co.uk.