Customer Services Administrator

Due to expansion our client requires an experienced Customer Services Administrator to assist with the repair order process on behalf of their clients.

Key Responsibilities will include:

Load and process customer repair order data
Accurate processing of incoming Supplier Quotations against various Customer accounts
Load and maintain information
Coordinate and drive customer and supplier queries in accordance with KPI’s
Act as interface between customer and internal departments
Maintain data integrity
Meet and exceed internal KPI’s
Manage the Customer recharge process directly with the Supplier and Customer
Status Management updates and drive
To support the account CSM as delegated, in terms of providing repair order management services, including repair order turnaround time, expedites, queries, updates and visibility