Customer Services Administrator

Salary: £27,600 per year

This global engineering services, repairs and products-based business is seeking an experienced Customer Services Administrator to work in their growing team. The overall purpose of your role is to manage internal customers i.e., engineers order requests daily. You will work on the on the sales/service desk and deal with order requests via email from engineering professionals. Your duties will include: –
* Processing specific engineering components and MRO products
* Processing orders on the in-house system
* Taking calls from internal engineers
* Expediting the order process
* Source products from both established suppliers and new suppliers both in the UK and overseas
* Looking at pricing
* Ensuring that deliveries go out on time
* Maintain relationship with engineers regarding orders and informing them of delays of orders, deliveries, quantities
* Looking after the aftercare of the orders – speaking to customers
* Reporting into Service and Sales Managers
* Working within a stores facilities
* Working on a typical team of 3-5 people
Experience: –
* Strong data entry skills – essential
* Experience of MRO consumables experience – advantageous
* Sales or purchasing administration experience – essential
* Good order process/MS Office – essential
* Customer services skills – essential
What is on offer: –
* 25 days holiday
* 8.30 – 5 pm Monday to Friday with an hour for lunch
* Free parking
* Contributory pension
* Cycle to work scheme
* Career progression
* Extensive training programme