Customer Service Representative

Salary: £26,000 – £26,400 per year

An excellent opportunity for a Customer Service Representative to join an established and successful distribution business based in Dungannon.

Reporting to the Customer Service Manager your main duties will include:

Responsibilities

• Deal directly with customers either by telephone, electronically or face to face
• Use of Freshdesk to manage customer queries and resolutions
• Help customers use our online ordering portal and process orders
• Ownership of queries and projects with timely responses provided
• Account administration including pick note creation, reports, stock/order adjustments, order entry, and processing exchanges
• Learn how to utilise our databases to improve customer satisfaction
• Internal and external reporting
• Oversight of operations to ensure client SLA’s are being achieved
• Work with other departments to provide support and meet deadlines

Criteria:

• Customer Service Representative experience or similar
• Informative and friendly attitude
• Demonstration of taking initiative and ownership
• Ability to multi-task, prioritise, and manage time effectively
• Strong attention to detail with problem solving skills
• Able to work strongly in a team, or independently
• Strong working knowledge of Microsoft Office Word and Excel
• GCSEs (minimum of 4 at grade C or above, including Maths and English) or equivalent qualifications or experience

Working Hours:

Monday to Thursday 9-5.30pm, 4.30pm finish on Fridays