Customer Service Representative

Salary: £26,982 per year

Customer Services Representative

Have you got a passion for good Customer Service?

Are you looking for an exciting opportunity to work for a multi-billion pound utilities company?

If so, then please look no further and read and apply within!

*FIXED TERM CONTRACT TO 31ST MARCH 2023*

*HYBRID WORKING MODEL*

One of our biggest clients are currently recruiting for Customer Servcies Representatives to join their busy Customer Service department at their Walsall site. Salary: £26,982(Pro Rata) (Full time, 40)

Shifts: Monday – Friday 8am – 8pm, Saturday 8am – 4pm and Sunday/Bank holiday

10-4pm. Rotas are published 4 weeks in advance enabling you to balance your work and home life.

Where will you work?

Whilst you will be required to work full time from my clients Walsall office (WS2 7BN) for your initial training, after this you’ll become eligible to be part of our trial ‘hybrid’ working model. We’ll also do our best to schedule late shifts and weekends to be worked from home wherever possible, when the time comes.

Who are we looking for?

My client is looking for individuals to join their Customer Service team. As part of this team you will help to answer queries about our policies and products and offer additional products to customers where appropriate and compliant.

To join my client as a Customer Service Representative, you don’t need a specific background or qualifications. All we ask is that you have some previous customer service experience and the following attributes:

● A great listener, who can understand what our Customers need

● Resilience, demonstrating the ability to deal with difficult and challenging situations

● Eager to learn all about our products and processes

● Dedicated to providing excellent customer service

● Detail-focused, so you can follow our processes correctly

● Able to use a computer, so you can get to grips with our software and systems

My client will teach you everything else – their training programme is designed to equip you with the knowledge and skills to succeed.

This is a great opportunity to join our growing company and build your career from the ground up, all while enjoying hands-on support, ongoing training and excellent rewards.

What can our offer you?

● Pension Scheme

● 22 days’ holiday (rising to 25), with the opportunity to buy extra holiday

● The opportunity to take 2 paid days out of the office volunteering for a charity

● Access to hundreds of shopping discounts

● Salary Finance

● Smartech

● Cycle to work scheme

● Employee assistance Programme

● Free Cover 8 Policy

● Plus much more…

If this sounds like something of interest then please apply within for some more information and to kick off your journey now!

— Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You’ll find a wide selection of vacancies on our website.