Customer Service Member

Salary: £26,000 per year

Start: Immediate
Location: Kettering
Hours: Mon to Fri
Salary: £26,000per year

Are you an excellent communicator with a natural ability for customer service?

Do you have an interest in Customer Service?

If so, we’d love to hear from you!

Our client is looking for an enthusiastic Customer Service Member to join their dynamic in house support team. This position will see the successful candidate dealing with Call centre enquiries via email and telephone. You will need to have good communication skills and be able to work under pressure. Is this you?

The successful candidate will report directly to the Senior Customer Service Team Member and interact with other key Support team members on a daily basis to ensure we deliver a high level of global customer support. In addition, these will be the key responsibilities for the role:

Key Tasks:

• Manage and maintain predetermined service levels
• Provide a professional service to franchisees and customers
• Escalate unresolved issues as required
• Provide ad hoc administrative and customer service support to non UK customers
• Process orders and credits within the internal CS System
• Be capable of developing a broad product knowledge to adequately perform the function of the role
• Facilitate direct supplier orders
• Recognise and participate in continuous improvement opportunities
• Display case management skills 
• Be capable of liaising between different departments to ensure desired outcomes and information flow
• The role may require the incumbent to perform any other duties to ensure the efficient running of their department or area

We are looking for someone who:

• Has excellent interpersonal skills, good telephone manner and a professional approach
• Possesses excellent communication skills, both written and oral
• Has a high level of competency in ICT (email, Word, Excel, PowerPoint)
• Is able to prioritise work, cope with competing deadlines and use initiative in a variety of situations
• Understands the need for confidentiality, tact and discretion
• Has an organised and methodical approach to administrative duties.
• Is accurate and pays attention to detail
• Has the ability to work on their own and display initiative
• Behaves in a professional manner that does not bring the brand into ill repute
• Has obtained 5 GCSE’s at grade C or above, or has 2 years Customer Service experience