Customer Service Executive

Salary: £30,000 per year

Customer Service Executive, Altrincham, £25,000 + Benefits

Are you looking for a new opportunity working for a rapidly expanding FMCG business who has experienced year on year growth for the past 3 years? To join a business that offer endless development opportunities to further enhance your skillset?

If so, this role could be for you!

This role has a major part to play in driving the customer department forward with enthusiasm and leaps of innovative ideas to grow, the Customer Service Executive will also be responsible for providing the highest quality Customer Service via the numerous channels of communication

So, what’s involved in the role?

If you have worked within a Customer Service function previously, you will understand the skillset required for this role. Reporting to the Director, you will be responsible for giving and managing impeccable and consistent communication across all platforms (email, social media, live-chat, telephone) for the customers

You will manage escalated customer complaints. It is your responsibility to turn any negative queries into a positive by using whatever cause of action needed

You will create department KPIs and train and develop the customer experience team to work towards these. Monitoring response quality and productivity.

So… what’s in it for you?

Opportunity to join one of the UK’s fastest growing FMCG businesses

Opportunity to grow with an established organisation while receiving an attractive package.

What are we looking for?

Ideally someone who has worked within fast paced Customer Service teams previously

Previous experience of working within FMCG/Retail background previously is essential.

Someone who is passionate, conscientious, patient and supportive, a team player, while confident to lead a small but growing team

Want to hear more?

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