Customer Service Engineer (Parking Technology / Vlans / Electrical)

Customer Service Engineer – Parking Technology/VLANs/Electrical/ – North West (Liverpool/Manchester) – with travel – to £23,000 plus excellent benefits, on-call and overtime.

Responsibilities:
The role is to provide customer support for installed parking technology products on sites throughout the country. The role will predominantly be field based and will include stand-by shifts too.

Role and Responsibilities:
• Internal maintenance of machinery, replacing parts as required.
• Achieving required response times as detailed in SLA.
• Report back to client and service desk on completion of jobs (via PDA)
• Complete feedback sheet (PDA) with accurate, clear and concise information on activity
• Control of spare parts

Skills and Experience:

• A clear understanding of electrical maintenance including hard wiring of switching relays.
• Experience gained working with the following:
• Mechanical assemblies of a “process” nature, e.g. as utilised in ticketing mechanisms (e.g. train, bus, airlines, parking, events, ticket issuing/reading units, etc)
• Ability to recognise worn parts (belt tension, roller wear, audio/magnetic head wear, etc) and so understand when they should be replaced
• Diagnostic and configuration of network switches
• Understanding of VLANs
• Installing software and firmware
• Prepared to spend a vast amount of time driving from site to site
• Must have a courteous manner and ability to communicate clearly with all levels of client staff (managers to site attendants)
• Full, clean UK drivers licence

Location: Field Based – North West (Manchester/Warrington/Liverpool/Preston)

Salary: £27,600(plus excellent company benefits)