Customer Service E-Commerce

Salary: £26,000 per year

Customer Service Co-ordinator – new position to receive on line orders through email and process orders – yo will need experience ideally of B2C customer base to deliver customer service from start to finish.

The role deals with all customers with regard to their ordes and is a very busy role.

You would need strong customer service experience gained in an office environment ideally in E-commerce and the ability to be knowledgeable on different products to upsell if required. Some experience in procurement and e-commerce would be a bonus. Able to resolve queries via different customer care channels. Process refunds, returns and replacements where necessary.

This is a full time position – hours are flexible, and due to current restrictions is home working but going forward will be more office based when things return to normal.

The role of Customer Service Co-ordinator is working within a team however you would need to be able to work independently and able to make decisions. A pro-active approach is essential.

We look forward to receiving your cv. Due to remote working please apply in writing only.

1-1 Recruitment is one of the leading recruitment agencies for jobs in Hampshire for permanent, temporary and contract recruitment solutions. Due to the high volume of applications we`re receiving, if you do not hear from a consultant within 5 days, unfortunately your application has been unsuccessful on this occasion. In the meantime, please keep an eye on for any other potential vacancies.