Customer Service Coordinator (Secretary, Administration) Bluc19235

Customer Service Coordinator (Secretary, Administration) BLUC19235
Exeter, South West
Salary: £26,000per year– Depending upon Experience

One of the UK’s most successful homebuilders, our client see themselves as a business that builds futures. For their customers, by creating communities where people aspire to live. And for their people, by creating a culture where people want to work. Join them, and share in a positive culture which rewards effort and initiative.

Their customers expect high quality homes, and an after sales service to match and working as part of a large team you’re there to provide it. Owning every call and query you receive, you’ll follow through maintenance requests, write letters and make courtesy calls, helping the business deliver on its quality promise. Someone who understands what great customer service feels like, you’ll have good all-round administrative skills, and the initiative to manage a busy workload without close supervision.

Supporting the Customer Service Manager in handling all customer related issues, you must ensure all defects are dealt with by the appropriate personnel, liaising with sub-contractors, ordering required materials and coordinating invoices, arranging contra-charges where necessary. Above all, you will support the department to ensure any issues that arise post-exchange are effectively and efficiently dealt with and will be responsible for carrying out any ad hoc duties as and when required.

Candidates for this role will have previous experience of working within a secretarial / administration role with excellent Customer Service experience. Educated with a good standard of oral and written English, you will be proficient with MS Office and will have an excellent telephone manner. Naturally you will have the ability to generate professional correspondence unaided, with an assertive and tenacious approach.

This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.