Customer Service Advisor
Full job description
Pyramid8
Salary: £26,000 – £26,400 per year
My client is a small, healthcare manufacturer and distributor based in Wetherby, West Yorkshire. They specialise in medical devices sold into the NHS and Private Hospitals and Care Settings.
They are looking for a dedicated, hardworking, confident Customer Service Advisor to join their small Customer Service team. As a Customer Service Advisor you will work independently but as part of the team to deliver the highest standards of service to our customers in addition to sales support to their field sales team.
They offer a friendly and open working environment and are looking for a dedicated and confident individual to join their team.
Duties
Customer Support:
* Assist customers with their sales enquiries in relation to information about products, prices, and delivery.
* Accept customer orders via phone, email, EDI, post, and fax.
* Using Sage 200 carry out accurate, effective, and efficient order processing of standard and customised orders, scanning, invoicing, and keeping customer information up to date.
* Resolve customer order queries and, where applicable, issue credit notes for returned goods and send replacement goods, as necessary.
* Daily bulk dispatch and invoicing of processed orders.
* Assist in the completion of any end-of-day procedures.
* Taking customer credit card payments via EPDQ.
* Assist with maintaining up to date records on Sage CRM for all customers, ensuring all relevant communications are recorded for the individual contact person.
* Accurately record any service-related customer complaints and notify the relevant person for review.
* Using Sage CRM to prepare quotations.
* Maintain up to date electronic and traditional archiving and document scanning.
* Answer and route incoming telephone calls and deal with any visitors/customers.
* Strong communication skills – both written and verbal.
* Excellent time management skills.
* Ability to convey a professional image to customers at all times.
* Competent use of MS Office applications – Excel, Word, and Outlook.
You will have
* Attention to detail
* Experience in Customer Services
* Confident and professional telephone skills – including accepting incoming and making outgoing calls
* Problem solving abilities – including the tenacity to resolve a customer query efficiently and in full
* Ability to multi-task whilst not compromising the quality of your work
To apply for this job please visit definitejobs.co.uk.