Customer Service Administrators

Salary: £26,000 per year

Position: Customer service assistant x2

Hours per week: Full Time- 36 Hours per week, Monday – Thursday 8.45am – 5.00pm and Friday 8.45am – 3.30pm however hours may vary to suit the requirements of the post from time to time.

Duration: Fixed Term Contract- 31/10/22

Salary: £26,000per year

Base: Lisburn and Downpatrick

Enhanced access ni clearance is needed before taking up position

Duties:

* Provide administrative and customer service support to all internal and external customers and staff

* Respond to all enquiries including face to face, telephone and electronic, using all available technology and software

* Act as first point of contact, signposting customers to other Support Services as applicable

* Deal with all enquiries in a professional manner that demonstrates respect and patience at all times

* Complete a range of general administrative duties including answering phones, filing, photocopying, scanning, processing mail, typing letters, data input; and any other admin duties as requested by line manager

* Process enrolments via telephone, face to face and electronic means, receipting manual or online payments as appropriate

* Participate in all aspects of the full time and part time admission and enrolment processes to include open days and other events

* Assist in the production and issuing of student ID cards

* Utilise the full range of the Microsoft packages to aid document management and retrieval e.g. databases and spread sheets to manage information.

Essential Assessment Criteria

1. Hold 5 GCSEs (Grades A-C) or equivalent which must include English Language and Mathematics AND 1 year’s administrative / customer services

OR

Hold an NVQ Level 2 in Administration or Customer Service or related subject area

AND

GCSE English Language and Mathematics (Grades A-C) or equivalent

AND

1 year’s administrative / customer services

2. Demonstrate clear evidence and competence in producing a variety of documents using the Microsoft Office applications including MS Word, MS Excel and MS Outlook.

3. Excellent written and oral communication skills