Customer Service Administrator

Rental Assistant in Erdington

Do you have previous administration or customer service experience? Would you like to work in a fast paced and energetic office?

You must have a full clean driving license and have excellent customer service skills both over the phone and face to face.

The hours of work are 8am to 6pm Monday to Friday and 8am to 12pm Saturday – on a rota basis of 1 in 5 weeks.

Duties of the Rental Assistant will include:
* Ensuring the delivery of a high level of customer service
* Responsibility for handling telephone, E mail and walk in enquiries.
* Planning and monitoring so that required tasks are completed on time and to a high standard
* Liaising with other key departments to provide support and cover where necessary
* Filing data and performing other routine clerical tasks as assigned
* Communicating and liaising verbally and in writing between clients/suppliers/visitors/enquirers and relevant staff
* Establishing and maintaining effective working relationships with co-workers, managers and the general public
* Maintaining regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health and safety procedures
* Achieving monthly targets and revenue growth
* Handling credit cards and cash rental transactions

The ideal candidate must have:
* Good telephone manner and communication skills
* Must be computer literate and confident with Outlook, Excel and Word.
* Ability to compose letters/emails/faxes
* Ability to record information accurately
* Ability to maintain and use database to manage workload
* Ability to follow procedures and guidelines
* Good problem solving skills

The salary is £26,000 plus a monthly bonus of up to £300. The benefits include 20 days holiday plus bank holidays and free car parking.