Customer Service Administrator

JOB DESCRIPTION

Customer Service Administrator

Reports to:

Sales Office Manager (SOM)

Purpose:

To ensure customer orders are accurately processed, manufactured and despatched on schedule, in the correct packaging and at the correct price. To ensure all customer enquiries are recorded and responded to in a timely manner. To provide general support for the company sales activity.

Main Responsibilities:

* Check details, enter & accurately acknowledge orders to customers within one working day using the company’s ERP system.
* Liaise with Production/Despatch departments regarding delivery of new and progress of existing orders
* Raise invoices & credit notes
* Issue WSO (Wet sample requests) and LWR (Lab work requests), as requested by the sales team.
* Provide customers with technical/product documentation as requested directly or via the sales team
* Liaise with the technical & sales team to provide replies in a timely manner to all customer product and price enquiries.
* Establish & maintain a strong relationship with all customers.
* Advise the relevant sales personnel or SOM, in a timely manner, of any opportunities or threats likely to affect customer service or sales performance.
* Provide intermittent reception cover
* Undertake other activities to support the smooth running of the department as requested by SOM

Requirements:

Essential

* An effective communicator both verbal and written
* Attention to detail
* A team player
* Computer literacy required including Outlook, Word, Excel etc.
* Ability to prioritise and act on own initiative when required
* Working knowledge of German and French
*

Desirable

* Working knowledge of Spanish
* Experience working in a Customer Service environment within a manufacturing company
* Experience of exporting to Europe and beyond

Working Hours:

12 month fixed term contract (maternity cover). 37.5 hours per week. 08:30am to 5:00pm with one hour meal break