Customer Service Accounts Administrator

Salary: £28,200 per year

Customer Service Accounts Administrator Opportunity – Northampton

Opportunity:

Are you the Customer Service Accounts Administrator my client is looking for? Do you have experience in dealing with invoices and billing queries? Have you got good IT, attention to detail and administration skills? Looking for a role with great career progression? If yes then this is the role for you.

My client a global pharmaceutical manufacturing company are looking to recruit an experienced Customer Service Accounts Administrator where you will manage the invoice disputes raised by customers and provide the necessary resolutions to invoice queries and undertaking correction actions.

Duties and responsibilities include:

• Reviewing all logged invoice dispute management queries and complaints and investigating this accordingly to determine corrective actions and communicating outcomes with the customer in line with the SLA.
• Obtaining PODs (proof of delivery) for the Finance teams to collect outstanding debts and align it with the relevant invoice.
• Following the credit note approval process according to the European matrix to obtain authorisation for corrections.
• Liaising with cross-operational teams (e.g. warehouse, transport, customer services) to manage and respond to queries relating to products and deliveries.
• Generating Billings KPI reports and distributing this to the relevant stakeholders or uploading onto the system.

This is a full time permanent job opportunity based in Northampton paying an excellent salary of £28,200 per annum and great benefits such as 25 days holiday plus bank holidays on top, Pension, Life insurance, Childcare vouchers and much more.

Skills:

To apply for the role of Customer Service Accounts Administrator you will have:

• Successful experience with utilising multiple customer relationship management systems.
• Previous experience in delivering effective customer service/customer resolutions.
• Experience of utilising Excel and report generation.
• Strong attention to detail/accuracy, Process-driven, Conflict resolution, strong organisation skills and proactive approach to problem-solving.

How to Apply:

To apply for this one off opportunity, please send a word copy of your CV to me now by clicking on the Apply button or call me for a confidential chat. Please ensure you have read and agree to our Privacy Policy which can be found on the Quality Start website. 

If this sounds like the role for you or a colleague then please do not hesitate to contact us. If we manage to successfully fill a permanent placement from your recommendation then we will send you a cheque of £300. We also have many incentive schemes for referring contractors/temp staff so please contact us with the referral and we can provide you with more information.

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