Customer Sales Executive

Core Dealership Standards are:

o Represent dealer and brand in a professional, enthusiastic and knowledgeable manner with a “can do” attitude.
o Interact and work as one team with all departments; providing sales support at every opportunity in delivering all-round excellence across all areas of the business.
o Recognise that the customer is number one priority and excellent customer service is required at all times with professionalism and enthusiasm.
o Maximise the business potential of every customer.
o Demonstrate an understanding of the brand philosophy at all times.
o Take pride at work in representing and adhering to high quality standards of business presentation on behalf of the dealer and brand.
o Ensure that branch achieves “Best Dealer in Town”.

Key responsibilities and accountabilities:

CUSTOMER SALES SUPPORT
o Greet every customer visiting or telephoning the showroom in a punctual (within five rings), efficient, professional and courteous manner and ensure that accurate contact details are captured.
o Support the handling of all sales enquiries and ensure immediate and efficient follow-up by Motorcycle Sales Executives as required.
o Assist Motorcycle Sales Executives in the sales of both new and used motorcycles and deliver performance in support of quarterly and annual sales targets.
o Through the Contact Online diary management system ensure all customer contact details are inputted and managed accurately on a daily basis with appropriate follow-up in order to maximise customer conversion and retention.
o Maintain a professional and quality showroom environment throughout at all times in order to maximise sales, display effectiveness, appearance and image for customers.
o Managing content of the “on-line showroom” with regular updating and editing of the dealer web site and the engagement of customers through social media channels.
o Introduce in all cases customers to the dealer Loyalty card scheme and ensure maximum return and implementation at all times.

CLOTHING AND ACCESSORY SALES
o Advise customers in the fitting and purchase of all clothing and accessory products.
o Maximise and upsell all clothing and accessory sales opportunities with professional sales technique and customer contact skills to support business target achievement.
o Respond to and follow up directly clothing and accessory sales enquires by telephone and email using appropriate methods.
o Maintain agreed standards of professional, clean and tidy appearance to the clothing and accessory showroom area.
o Maintain stock levels, complete stock checking as required and prepare clothing and accessory purchase orders for General Manager Approval.
o Day to day housekeeping and maintenance of a tidy, clean and organised stockroom ensuring FIFO (first in first out).
o Manage cash and payment systems for EPOS and general sales including the cashing up and closing down as required.
o Plan and implement shop merchandising layout to maximise sales, customer satisfaction, appearance and image for customers.
o Maintain and update all online stock displays on the company’s web site and eBay store including accurate product imaging, detail and pricing.
o Processing and fulfilment of all online and internet orders.
o Ensure all deliveries of clothing and accessories are booked on the DMS system on a daily basis.
o Develop product knowledge and personal skills and capability through on-going training, as provided by the company or elsewhere subject to approval.

AFTER SALES
o Maximise and upsell all service opportunities through professional sales techniques and customer contact skills.
o Maintain accurate customer service records utilising DMS and after sales computerised system.
o Maximise and upsell all parts and service sales opportunities through professional sales techniques and customer contact skills to support business target achievement.

GENERAL
o Build and maintain 100% customer satisfaction levels across all areas of the business with the highest levels of customer service and relationship management at all times.
o Develop brand and product knowledge and personal skills through on-going training and contribute to overall business development and achievement of site targets.
o Maintain regular, consistent professional attendance, punctuality, and personal appearance at all times whilst adhering to health and safety procedures.
o Carry out any ad-hoc administrative support as an active all-round team member as required from time to time, including providing departmental cover.
o Assist with internal stock checking and management of accurate stock levels across all business areas on site as required.