Customer & Sales Coordinator

Salary: £30,000 – £33,600 per year

We are currently recruiting for a Customer & Sales Coordinator for a busy engineering client in the Ellon Area. This is a permanent position and will be office based with no hybrid working. Will suit candidates with experience of working for a manufacturing or Engineering company previously.

 The main purpose of the role is to accurately input customer sales orders onto the Company System. To review, schedule and advise delivery dates for all customers’ orders and ensure the appropriate documentation is raised to support the dispatch of all national and international shipments.

Main duties will include but not be limited to:- 

analyse all incoming customer delivery requests, orders and to provide the product line delivery forecasts or dates based on stock or planned stock availability.

 To ensure that all quotes and orders placed are acknowledged back to the Customer in a timely manner.

To work with Production & Purchasing to establish Supply lines, product build requirements and planned stock availability dates based on material and manufacturing capacity availability, matching the order or forecast order requirements.

 To run weekly production & expediting reports, updating daily and working with both production and suppliers to expedite orders.

To receive and review all customer orders to ensure they are acceptable in content prior to data entry.

 To enter customer orders onto the Company’s Sales Order Processing System ensuring all queries are adequately resolved or referred to Engineering or Contract Review for order clarification and resolution prior to order entry.

 To compile the necessary national, EU and international shipping and dispatch documentation to meet the appropriate import/export requirements as applied by each world region also co-coordinating with customer regarding which courier to be used.

 To liaise with end user customers to resolve and advise on shipping queries with respect to date shipped, carrier and consignment tracking advice details.

 For the update and filing (computer and manual) of order entry documentation, for optimum retrieval for referral needs.

 To provide continuous Support and Liaison to all aspects of Delivery forecast, production Sheet Update, Order Entry, product dispatch, pick lists and customer receipt queries.

 To contribute, be involved and actively support the continuous improvement and quality processes within every facet of the organisation.

Required Skills & Experience:-

 Relevant experience in a similar role

Must have well-developed interpersonal and communication skills

 Computer literate, particularly in Microsoft Office applications

 Well organised and dependable

 Must have a flexible can do attitude

 Organisational skills and ability to prioritise workload

Self-motivated and ability to work under pressure Preferred Skills & Experience 

Hours of work 8am to 5pm with 2pm finish on a Friday.

Please for this great opportunity.

This advert has been placed on behalf of Traill/McKimmie Recruitment Ltd who operate as an employment agency