Customer Quality Lead

Salary: £54,000 – £60,000 per year

Customer Quality Lead – Mould Shop

Buckingham, Buckinghamshire

£54,000 – £60,000 per annum

Permanent position

One of Europe’s leading automotive manufacturers for the luxury and supercar markets is currently looking for an experienced Customer Quality Lead for their Plastic Mould facility based in Buckinghamshire.

Responsibilities include:

• Taking product ownership at New Product Introduction phase and development taking through into serial production
• Take ownership of APQP documents and compliance
• Provide guidance and judgement on product quality during serial production
• Ensuring that the interests of the internal & external customer are represented at all times
• Establish the systems and process in which production quality standards are measured and product released

Primary duties for the Quality Lead position includes:

• Quality Assurance & Customer Liaison activities
• Interface with customer visits and requests on quality related issues
• Visit to customers for liaison purposes if required
• Monitor internal performance and action plans
• Interface with toolroom ensuring quality feedback loop into tooling corrective actions
• Support gauging design and implementation
• Process of required internal/external PPAP
• Identify training needs within all quality aspect of the business and develop plans for these
• Issue, update & maintain production documentation
• Issue and update as required; Operator instructions, Quality & Inspection Standards, Job Packs etc.
• Ensure all internal staff aware of all non-conforming material that is passed to customers
• Confirm and approve / reject internal deviations
• When required obtain customer approvals / deal with complaints issues
• Issue internal & external reports as required (8D, PDCA, CCAR)
• Close off all 8D’s within the specified time frame as set out by the customer
• Issue internal Quality Alerts and Care Points as required
• Organise recalls & field service actions/ Warranty Claims / issues
• Complete investigation and issue reports/ 8D both internal and external on all issues
• Communicate with customers on all recall and field service issues, (Follow senior management guidelines)
• Report & monitor Metrics including Daily/Weekly/Monthly yields, Monthly Customer Concerns – non-warranty returns, Monthly Quality Alerts and Monthly 8D’s
• Run and support Continuous Improvement activities
• Auditing support and perform internal Product, System and Process audits where planned, report results, and close out issues
• Review controls on the various projects and implement Poka-yoke where possible

• Support SREA’s and other customer approval / change requests
• Obtain concessions from customers for projects as and when required

These duties and responsibilities may change as required by the business.

If you are an experienced Quality Professional with Automotive Manufacturing experience, looking for your next challenge, with a successful and well-respected organisation then please apply with your up to date CV.