Customer Care Manager – New Homes

Salary: £26,000 – £38,239.5 per year

Our client is looking to recruit a Customer Care Manager with a passion for delivering excellent customer service and the technical ability to solve issues. You’ll be responsible for the customer service operation, ensuring that service levels and customer satisfaction are maintained from the point of customer’s completion on a property through the 2-year warranty period.

Reporting to the Head of Customer Care, you’ll manage and support the Customer Care Co-ordinators and Operatives across a number of Norfolk sites. This role is with a newly established region for a major house builder offering the opportunity of progressing to the Head of Customer Care position in the next 12 to 18 months and being involved in building your team around you.

Suitable applicants will have a broad understanding of the house building process, ideally from working for a developer. The ability to build a team ethos both internally, within Customer Care and across other departments, and externally with subcontractors is essential. You have proven management and leadership experience, be action and results orientated and possess good business acumen and commercial judgement. You’ll be decisive with excellent interpersonal skills and the ability to adapt to and negotiate with different types of customers. 

You must have proven written, verbal and listening communication skills as well as being computer literate with advanced Excel. 

The role comes with a competitive package including car allowance and bonus.