Customer Care Manager
Full job description
Crest Recruitment
Salary: £60,000 – £66,000 per year
Customer Care Manager – Summary of the Role
The Customer Care Manager will be a dynamic person with the confidence, energy, personality and belief in delivering a great service and better ways to make our customers feel truly special. You will deliver first class service to our customers which will involve close interaction the Construction Manager and site-based construction teams. You will be responsible for the day-to-day management for all customer related matters and be responsible for identifying best practice from a customer perspective, driving change and improving satisfaction throughout the build process to successful home ownership.
Customer Care Manager – The Successful Applicant
* Proven track record as a Customer Care Manager working for a national or regional residential developer
* A champion for customer care with extensive experience of leading teams in a customer facing environment
* Has excellent relationship management with well-formed influencing and networking skills
* Will be experienced in management information analysis and implementing improvements to systems and processes based on relevant data
* Has excellent relationship management with well-formed influencing and networking skills
* Can work in a pressured environment but able to remain calm, measured and resilient in a fast-paced working-environment
* Ability and resilience to manage difficult situations
* Has proven budgetary management and commercial experience managing budgets/cost control, and planning, prioritising and organising work to meet targets
* Is experienced in face-to-face customer contact with the ability to adapt to the differing types of customers
* Can anticipate potential issues and act innovatively and proactive
* Excellent organisational and communication skills
* Excellent written, verbal and listening communication skills
* In depth knowledge of all aspects of the construction trade and the relevant legislative requirements e.g., Health and Safety, NHBC/LABC requirements and Building Regulations.
* A motivational team-leader focused on coaching and developing their team to their full potential
* Ability to think ahead and forecast customer issues
* Comfortable managing complex internal relationships and able to challenge appropriately
Customer Care Manager – Benefits Package
* Competitive Base Salary
* Competitive Bonus Scheme
* Company pension
* 25 Days Holiday
To apply for this job please visit definitejobs.co.uk.