Customer Care – Inbound Call Centre

Gi Group are currently assisting a prestigious client situated in the Middlesex area, recruit a number of Customer Service Agents to work with their extremely friendly call centre team. This position is an ongoing temporary booking. Full and in-depth training given

Hours: 9.00am-6.00pm Monday to Friday

Salary: £26,000per year

Duties and responsibilities:

Taking inbound calls from potential customers
Answering product related questions and making recommendations on other services and products
Opening and recording client account details and maintaining and updating this information
Problem solving and assisting with customer queries and complaints, ensuring quick and satisfactory resolution
Processing customer orders and maintaining these orders
Advising customers on delivery and refund information
Working with management team, assisting them with potential products and services that could be added
Accomplishing results on your own and with your teamEssential Qualities:

Customer service experience, must have taken a high volume of calls
Accurate data entry skills
Clear communicator with a good command of the English language
Product cross selling a definite advantage
You MUST have phone customer service experienceIf this is you……….please apply today by sending your C.V in the first instance

Please ONLY apply if you have customer service PHONE experience. This is not a face to face role so an excellent telephone manner is essential. Only those with phone customer service will be considered.

Due to the high volumes of applications we are currently receiving, unfortunately we are only able to contact candidates who are successful in progressing to the next stage. If you have not been contacted within 7 days of your application, then please presume that you have not been successful on this occasion.