Customer Care Coordinator (House Builder)
Full job description
CSC Recruitment Ltd
Salary: £26,000 – £29,250 per year
Our client is a national residential developer (House builder). They specialise in Building residential developments within London and its home counties.
An exciting opportunity for a confident and motivated Customer Support Coordinator to join the team has arisen, this will be either one a temp to perm or 9 month contract basis.
The Customer Support Coordinator will be responsible for the day to day management of the administration relating to all customer issues as well as allocating jobs to the contractors to undertake work in customers newly purchased homes.
Typical day to day duties will include but not limited to:
• Monitor the Customer Services Inbox
• Ensure the preparation and issue of the weekly defects report for each site as directed by the Customer Service Manager
• Provide feedback to the technical department in relation to defective materials etc.
• Ensure the correct allocation of work to the Customer Support operative team, the existing site teams and / or contractors to fix issues that have arisen in new customer homes.
• Oversee the work of contractors and report on poor contractor outcomes to the Head of Customer Service
• Balance and co-ordinate the scheduling of trades
• Co-ordinate the scheduling of CRM’s diaries
• Maintain reasonable timescales for customers for any remediation works, and ensure that customers are kept informed throughout any process taking place in their home
• Ensure data is being pulled and recorded correctly in COINS for all customer issues and KPIs.
• Ensure that Health and Safety for CSO’s and CRM’s is followed and site regulations are adhered to.
be considered for this role you MUST have experience working within customer service, it is desirable to have worked within a construction or house building role previously.
Who we are:
Established in 2005, CSC Recruitment specialises in the recruitment of construction professionals in the Building, Fit Out and Refurbishment markets for blue-chip Main Contractors and Residential Developers. We handle a broad spectrum of roles, from technical and managerial appointments right up to board level directors.
Freelance, Permanent and Executive Search.
CSC Recruitment is an Equal Opportunities Employment Agency & Business. We encourage applications from all suitably qualified candidates.
To apply for this job please visit definitejobs.co.uk.