Customer Care Agent (Temporary)

Our world renowned client based in Cambridge is now in the market for a temporary Customer Care Agent to join the team on a temporary basis for an initial period of 3 months. The role has a heavy telephone bias and will involve;

•Incoming call handling

•First Line Technical Support (product training will be provided)

•Processing incoming e-mails

•Lead creation

•Creating Customer Care tickets for Field Service Engineer callouts / repairs / breakdowns, equipment moves & installations

•Maintenance order & service confirmation follow-ups

•Returns labels

•Order number chase-up for local transactions

•Engineer despatch & messaging

•Stock & price check on products

•Updating customer details

•Preparing quotations

•Ordering parts

Our clients will be looking to attract candidates who are;

•IMMEDIATELY AVAILABLE

•Who have an excellent background within a commercial customer services / call centre environment.

•Have an excellent telephone manner and are able to communicate effectively and professionally in writing

•Able to operate MS Office in particular MS Word and Excel

•Excellent geographical knowledge of the UK

This really is a superb opportunity to join one of the best employers in Cambridge and this role may lead to a permanent position in the future.

Send your CV to the team today