Customer Relationship Manager

Salary: £38,400 – £45,600 per year

Customer Relationship Manager – Business Support Services

Location: Sheffield based with some travel as required

Salary: Attractive salary, expenses and benefits

Position Type: Full Time 08:00 – 17:00

Ash Consulting are working with a high profile market leader and innovator who provide Contractor and Competence Management Software and Hardware Solutions to the facilities maintenance and construction sectors. Based in Sheffield the company work with a varied client base nationwide with both public and private sector organisations such as universities, colleges and schools, airports, sportsgrounds, manufacturers, contractors and hospitals, including over 250 NHS sites across the country.

The company enables its clients to remain compliant with health & safety and construction, design, management (CDM) legislation.

The companies services include (but are not limited to) Membership Support and a a self-service check-in system used on the majority of sites across the customer base.

Job Description:

The company are looking to expand and develop their Business Development and Account Management team to help drive their ambitious growth plans and to support their client and member retention program.

The Role:

Reporting directly to the Managing Director you will be responsible for business development, both new business (generating leads, presenting, and following up) and generating additional business from an existing client base (selling additional services to existing users and other departments at existing client sites). The Role will also include account management of an existing portfolio of key client accounts as well as any new accounts won in the business development process.

The Candidate:

As the ideal candidate you will be a dynamic and self-motivated individual with a passion for sales and account management success. You will have previous B2B experience and a demonstratable track record of success.

Experience in any of the following areas would be useful but not essential.

• Membership services organisations

• Contracting in construction or facilities maintenance

• Health and safety background

Roles and Responsibilities:

• To generate new business leads and demonstrate an effective sales process from initial contact, through presentation and follow up to conversion

• Provide effective account management to both existing and new business client sites.

• To maintain CMS systems for all new prospects and existing client contacts

• To provide regular reporting and position statements to the Managing Director to be presented to the Board as required

• To provide information and support to other relevant departments such as Membership Support and Executives, Marketing, Accounts and IT

• To support and work to the annual business plan objectives and goals

• To support the internal Quality Management Systems (ISO9001), data protection (GDPR) and other accreditations as required

• To assist and support the development of the sales and marketing strategies

• To assist and support the retention programme of both clients and their engaged member companies and cardholders

• To assist in the support and development of membership benefit partners

What’s on Offer?

• A generous basic salary based on experience, track record and sector knowledge

• Generous allowances and expenses as needed

• Friendly inclusive management and support team

• Great opportunity to develop a senior sales and customer support role at the heart of client retention and support

How to Apply

If this role is of interest then please forward your CV via the link below to Ash Consulting (Sheffield office). Ash Consulting acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers.

Candidates to be invited for interview will be contacted within 7 days