Customer Advisors – Redress and Remediation

Customer Service Advisors – Remediation
Plymouth Town Centre
£26,000 per year
Temporary contract – 12 months
Full time hours Monday – Friday
Shifts between 8:30 am – 8pm

We have an exciting opportunity with our Plymouth based client to start in January, to provide customer service support on a large scale project!

This is an excellent opportunity for candidates who wish to further their career in customer service and administration, gaining new skills and knowledge of the financial sector.

As part of a mortgage remediation programme, advisors are needed to provide a mixture of phone based customer support and other administrative duties.

Due to changes in legislation, the leading mortgage companies will be preparing to return funds to eligible customers. Candidates will therefore receive appropriate training to handle the sending out of cheques and return of monies to customers as well as dealing with calls querying the refunds.

Candidates need excellent communication (written and spoken) and must be flexible with their approach to completing the work required, and also in covering a variety of working shifts.

Due to the nature of the project, candidates must be available for the full 12 months of the assignment as the knowledge and experience gained from the start of the process will be crucial in the running of the project and various stages throughout the year.

Candidates with previous administration and customer service experience would be ideal for this role, as well as candidates who have worked with the finance sector, for example, PPI complaints handling.

Our client is looking to invest a lot of time and effort in training all candidates, to ensure they are knowledgeable and competent in performing their daily duties.

Please note that this role is subject to a stringent credit check and three years referencing history.

If you are interested in applying for this position, please submit your CV the Michael and Chris at manchestertemps(at)rullion(dot)co(dot)uk