Customer Account Manager (Airline / Airport)

Salary: £26,000 per year

Customer Account Manager 

Industry: Airline/Airport

Crawley (Remote working option is available with the odd travel into the office for team meetings)

Permanent

Ability and willingness to travel internationally between 50-70% of the time

Our client a leading Aviation organisation are currently seeking a Customer Account Manager to join their Airports team in Crawley, West Sussex, UK to manage the department’s day-to-day Airport relationships and work closely with other departments to ensure seamless delivery of services to their customers.

Responsible for:

• Single Point of contact for Airport and Airline related queries
• Day-to-day relationship with both Airport and Airline customers
• Coordinating disposition of technical, logistical, and operational customer requests
• Working within the guidelines of established contracts, company policies and procedures, including ISO 9001
• Monitoring of system performance and management of service delivery to meet and exceed contracted SLAs, including preparation of service delivery plans as required
• Coordination of change management and outage notification processes
• Identify, qualify and maximise new business opportunities for additional products and services with existing accounts and where deemed appropriate, work with Sales to develop and close such opportunities
• Supporting finance with pricing and preparation of proposals for new requirements and contract extensions
• Oversee project management of small implementations
• Attending customer meetings and ensuring accurate minutes are taken and distributed
• Identifying potential opportunities for up selling

Basic Qualifications/Experience:

• Strong understanding of the marketplace and knowledge of company services/products
• Excellent customer oriented attitude
• Strong organisational, communication (written and verbal) and administrative skills
• Ability to prioritise and manage a high degree of multi-tasking in a fast-moving, often stressful environment
• Excellent computer skills, including Microsoft Office (Excel, Word, Outlook, PowerPoint)
• Experience in customer service / support, ideally within an airport/airline operational environment
• A good understanding of airport operations and systems
• Ability and willingness to travel between 50 – 70% of the time
• Prior Business Development experience
• Multilingual (A second European Language)

Preferred Qualifications/Experience:

• ITIL Foundation Level 3; MS Project Foundation; familiar with ISO9001

Some of our competitive benefits package includes:

• Flexible working from Day 1
• 25 days of vacation
• Competitive pay package
• Company pension plan
• Corporate health insurance
• Career Development Opportunities

This position may involve access to export controlled information and hardware where an export license would be required for compliance with applicable laws and regulations. Employment will be subject to satisfactory security checks, export license approval, and if required, completion of a non-disclosure agreement.

Please press to submit your application.

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