Credit Hire Claims

Salary: £30,000 – £36,000 per year

02934 Motor Credit Hire Claims remote Scotland or Kent £25.000 – £30,000 pa 

Review case history on file assignments while liaising with other departments as required to establish where liability for the accident rests and investigate the validity of third party claims.

Ensure a relevant level of technical understanding with continuous development and learning.

Updating the claims system with clear and accurate records of progress on the claim, leaving diary messages for any next steps and timeframes

Manage all aspects of third party vehicle damage and third party property damage claims presented by a third party directly or via solicitors, insurers and accident management companies

Offer The company intervention services to non fault third parties where appropriate

Handle all aspects of credit hire claims as a Non ABI GTA Insurer

Assess cases for prospects of success at litigation

Assess complex files i.e. liability, high value etc for prospects of success

Spot insurer, handling agent and defendant solicitors’ trends and tactics to assist in the departmental handling of third party claims

Ensure collective targets are attained, specifically in relation to controlling indemnity spend

Provide excellent customer service 

Develop organisational and time management skills 

Manage own workload including hitting KPIs with PH and non PH communication

Deliver world class service under the guidance of The company 

Plan and execute strategic initiatives to agreed timelines

Drive, develop, monitor and train yourself to perform at the best of your abilities.

Undertake any individual or team task or activity reasonably requested and in line with the company values

WE’RE LOOKING FOR:

Skills required 

Excellent verbal and written communication skills with proven negotiation skills

Capability to vary approach 

Ability to prioritise; recognising the importance and urgency to work to tight deadlines

Accuracy and attention to detail

Ability to take on increased ownership and responsibility when necessary 

The ability to work individually and proactively, as well as part of a team

 Drive / motivation 

Ability to undertake and embrace new tasks/roles as required

Helpfulness and a passion for customer service

High energy levels

Positive approach

Team player

Drive and enthusiasm for meeting targets

Empathy and understanding

Confidence & a professional attitude

Experience / knowledge 

Over 3 years credit hire claims handling experience with at least 5 years in a motor claims related role

Knowledge of the ABI GTA and how to deal with credit hire claims outside of the GTA guidelines

Good knowledge of credit hire caselaw and its application in the day to day handling of credit hire claims

Qualifications

Secondary education or equivalent with demonstrable ability in numeracy skills and written English