Credit Controller

We are a Bradford Based recruitment agency and we are currently recruiting for a Credit Controller for our client based in Saltaire.The job holder will be responsible for the efficient and effective delivery of all credit control activity to ensure that all monies are collected to contract and within agreed SLA’s. Answering a number of inbound telephone calls, ensuring that all queries, requests and demands are responded to and where ever possible, resolved to the satisfaction of all parties concerned.

Main Accountabilities/Key Result Areas
The role of the billing and credit control administrator shall be to:

·Chasing clients for payment by telephone, email and letter as appropriate; issuing monthly statements and follow up communications.
·Analyse, produce and distribute all monthly contract invoices.
·Allocate cash receipts to individual invoices on the Finance system (currently OPERA) and maintaining a clean sales ledger.
·Minimising unallocated cash or negative balances, especially at each month end, and issue refunds as required.
·Setting up new client accounts on the accounting system, obtaining signed client agreements to our credit terms, running credit checks (including maintenance of the credit report system).
·Monitoring invoice accuracy on the consumer accounts compared to payments received, liaising with the service department to resolve issues and chasing tenants where appropriate.
·Checking the vast majority of invoices accuracy, highlighting recurring issues, chasing for missing order numbers and ensure invoices are not sent to the client unless all the correct information is present. Following up on any invoicing issue to ensure the quickest resolution.
·Holding monthly credit control meetings with relevant members of the management team to pursue internal debt resolution and seek escalation of debt recovery. Issue numbers of meeting/report on work to be completed.
·Maintenance of client accounts in the accounting system, including updating the account notes, flagging items in dispute, setting to dormant, removing credit and seeking approval for write offs/credit notes as required.

Key Skills

·Excellent keyboard skills, ensuring accurate data entry
·Basic ledger skills
·Confident telephone manner
·Negotiation Skills
·Ability to manage conflict and conflict resolution
·Basic understanding of regulatory requirements for utility supplies
·Excellent letter / report writing skills

Knowledge, Training and Relevant Experience to do the job

·Educated to a high standard
·Must have previous experience in a Credit Control and Invoicing environment.
·Good working knowledge of MS Office including Access and Excel.

Headway Recruitment are acting as an employment business on behalf of the client and have been requested to carry out checks on all suitable candidates as to their eligibility to work in the UK.