Credit Control Assistant

We are seeking to recruit a Credit Control Assistant to join our client’s busy team. The successful applicant will ideally be able to demonstrate experience in a finance, administration or customer service role and will be well organised, methodical and able to meet deadlines.

Providing Clerical Support to the Credit Control Team:

• Responding promptly and accurately to customer queries by email and telephone.
• Sending account confirmation and overdue account letters by email and post.
• Taking card payments over the telephone.
• Scanning incoming correspondence.
• Reviewing and Maintaining the accuracy of the customer database.

Debt Collection:

• Collecting company debts in a timely manner, by telephone in the first instance, followed up by email/letter/rep as appropriate.
• Reviewing credit-held orders for release or action to bring to terms.

Credit Assessment:

• Opening new accounts on our customer database. Verifying the details on credit application forms and checking and updating credit worthiness of both new and existing customers using Credit Safe.

Communication:

• Maintain an accurate record of all communications with the customer, for reference of the credit controllers and for use in any legal proceedings.

Key Responsibilities;

• Ability to maintain strong relationships with customers and colleagues.
• Confident telephone manner and able to communicate on all professional, positive, professional and diplomatic manner when liaising with others, verbally and in writing.
• Accurate, efficient and organised with the ability to prioritise tasks as needed.
• Be able to work under pressure and within key financial deadlines.
• A versatile and flexible approach is required and the ability to work within a team.
• A customer orientated view of this role, with good customer service skills, both internal and externally, is essential.
• Proficient in Microsoft Excel and Word.
• Understands the importance of data accuracy and confidentiality.
• The ability to work with minimal supervision and make decisions relevant to the successful outcome and conclusion of the processes.
• Demonstrates a desire to learn and develop new skills.
• Ability to respond positively to new challenges and change

To find out more about the above and please contact Lyndsey at Global Highland