Counter Fraud Team Investigator

My client is a leading and expanding motor insurance group who are renowned for their staff reward and recognition, and are in The Times Top 100 Companies to work for. They are currently recruiting for a Counter Fraud Team Investigator to pro-actively screen and investigate portfolio of suspect motor accident claims. Previous Fraud experience isn`t required you will just need to be keen to learn and have an interest in Fraud.

Major Responsibilities / Duties:

• Screening incoming RTA referrals against known fraud indicators and other risk factors, identifying cases where investigation is required.
• Managing fraud rings and linked claim investigation, adhering to internal and IFB protocols.
• Telephonic interviewing of claimants utilising specialist cognitive interviewing and conversation management techniques in order to further determine risk and separate honesty from inconsistency.
• Providing focused instructions to, and subsequently liaising with, specialist investigative suppliers including field investigators, engineers and forensic specialists.
• Validating documents.
• Assessing the completed ‘evidential picture` in order to determine the correct outcome for the claim.
• Managing claims caseload, in accordance with the claims philosophy, claims handling procedures and service levels.
• Ensuring compliance with all regulatory requirements (including “treating customers fairly” principles).
• Responding promptly and pro-actively to incoming telephone calls and correspondence by use of telephone, e-mail and letter.
• Maintaining good file discipline and accurate reserves, together with an effective diary system which ensures that cases are reviewed on a regular basis.
• Developing and maintaining effective relationships with colleagues and business partners.
• Pro-actively managing personal training and development requirements.
• Undertaking general claims tasks, as required.

Essential Skills:

• Bodily injury claims handling experience
• Previous Fraud experience isn`t essential.
• Willing to learn.
• Strong interest in Fraud.

We pride ourselves on delivering consistent results surpassing our candidate’s expectations. We believe that culture fit, as well as skill set match, is an integral part of appointing a successful individual.

Our goal is to find you the right job to suit your long-term career aspirations and provide personal, yet professional support at every stage.