Corporate Reception Supervisor

A leading Maintenance Provider is seeking an experienced Reception Supervisor to join their London team. The role is based in the London area and is offering a salary of £30,000Per Annum.
Being the largest independent support service company in the UK and a leader in the Public Private Partnership projects, they are one of the top three suppliers of mechanical and electrical engineering.
Rota hours are between 7am and 6pm, Monday to Friday, unless otherwise requested.
Key responsibilities include
• To serve as a coordination point between the internal and external clients, remembering that the Receptionist is the first front line person representing.
• To answer all Switchboard calls in a timely and professional manner, following the general standards and procedures.
• To follow all standards and procedures as outlined.
• To meet and greet Clients and Visitors and to inform relevant parties of their arrival.
• To register all arriving Clients following Security policies and procedures.
• To keep a track of people, know who they are waiting for and which conference room is booked for them (in case of conference centre).
• To make sure that the visitor/guest meets their host.
• To ensure all relevant paper work for the following days meetings are pre-prepared in a timely manner
• To prepare all visitors, delegate passes in a timely manner where possible prior to the client, visitors arrival.
• To up-keep the general reception area.
• To keep the booking system up to date at all times.
• To liaise between facilities, AV, IT, Business support services, security and the catering department on conference booking requirements.
• To check next day’s bookings & make amendments as necessary
• To serve as an information source for clients.
• To assist with the security and other departments, when required.
• To answer the telephone (main Switchboard and Reception) in a polite, friendly and professional manner at all times to agreed standard.
• To complete daily tasks.
• To report any faults in meeting rooms and Reception areas.
• To carry out photocopying and faxing on request.
• Organise and monitor couriers, tracking their progress and reporting as necessary.
• To provide afterhours receptionist presence if required.
• Maintaining awareness of health and safety regulations in the building.
• Cary out any task deemed reasonable by your manager.
• To ensure all guest amenities are replenished if/ when necessary
• Ensure all the procedures as described in the company handbook are adhering to at all times.
• Ensuring all guest comments, including complaints, are dealt with in an effective and speedy manner in order to facilitate good guest relations and optimise guest satisfaction.
• Communicate with the Conference Centre manager and escalate where necessary.
• To ensure the guest personal property is kept as left by the guests and recorded as per company standard

The successful candidate must be able to demonstrate the following:

• 5* reception skills
• Have between 3 and 5 years experience in a managerial/supervisory role
• Well presented, immaculately groomed at all times
• Polite, tactful and diplomatic
• Energy, confidence and enthusiasm
• Ability to work under pressure
• Able to communicate in a calm professional style
• Excellent telephone manner and interpersonal communication
• Customer and Client focused
• Able to pre-empt a situation
• Reliable, Flexible and adaptable
• IT Literate in MS Office Suite (word, excel and outlook)
• To co-operate with all team members and undertake duties in the Conference Centre service areas as requested to ensure an efficient and effective service is delivered at all times.
• To make suggestions to your manager where possible, which you feel will benefit the operation, customer service and/or the success of your department and the Conference
• To ensure you are working safely and securely and that your colleagues are doing the same.
• To report on duty on time and on the days scheduled.
• Any other reasonable task or duty assigned by the management team.
• To attend team meetings on a regular basis in order to be informed about to targets, standards required company and client information.
• To attend training required by the company training programme.
• To ensure that targets, standards required, company and client information communicated by your floor supervisor or management team are effectively implemented.
• Scope for Development & cross training at other sites
• Learning and Training Opportunities
• Uniform provided