Coordinator (Within the Social Care Industry)

Co-ordinator (within the Social Care Industry)
Dorchester
Temporary – for 6 – 8 weeks
£26,000 per year
35 hours per week

Job Purpose/Summary

The post holder works as part of the company`s End of Life Service, responsible for the co-ordination of company`s referrals to ensure delivery of robust packages of care for patients at the end of life.

The post holder will work directly with the other Co-ordinators in managing referrals to the company`s service. This will involve liaising directly with company`s nursing staff, District Nurses, other referrers to the fast track service, brokerage teams in Dorset CCG and with patients and their families and carers as part of the co-ordination of the company`s nursing Service.

We need an experienced Administrator, who is a good communicator used to working in a busy environment and is able to multi-task. The successful candidate will be dealing with the organisation of End of Life care so you need to be strong and able to cope with dealing with this sensitive subject.

Key Relationships

Internal

• Company`s fast track team of Senior Nurses
• Service Delivery Manager
• Clinical Nurse Managers
• Referral Centre Team
• Registered Nurses (RNs) and Healthcare Assistants (HCAs).

External

• Dorset CCG – CHC team
• Dorset CCG – Brokerage Teams
• District Nurses
• Acute Hospital Discharge Teams

Accountabilities (Duties and Responsibilities)

• To work directly with the company`s fast track Senior Nurses to ensure high quality end of life care in place for patients throughout Dorset
• Undertaking general administration on the computer system, to ensure that accurate computer records are maintained for referrals, nurse allocation, cancellations, packages of care and financial data.
• Co-ordination of the continuous review process and referrals to the multi-disciplinary team.
• Responsibility for ensuring that all of the above is clearly documented on the company`s and NHS Systems.
• Ensure that all administrative activities are adhered to with particular attention to timeframes and deadlines.
• Ensure all targets are met, standards and protocols are maintained.
• Liaise via the telephone with NHS and company`s colleagues, providing and receiving both routine and complex information exercising professional judgement, sensitivity, confidentiality, support and non-clinical advice when dealing with distressing and emotional situations.
• Answer telephone enquiries from the general public and health professionals, dealing sensitively with distressed callers, seeking advice from senior colleagues where necessary.
• Receive and relay messages promptly and accurately