Care Coordinator

Care Coordinator

Luton, Bedfordshire

Job objectives and responsibilities

To plan and assist the Registered Branch Manager in managing the delivery of all required care services within their assigned area, in a competent and professional manner, ensuring compliance with Local Authority contracts and CQC Outcomes
To maintain effective and positive communication between the local office and the Company’s administration team, Local Authority departments, private customers and other external agencies.
Ensuring continuity of care provision through effective contingency plans

Main duties

Work at all times in accordance with the Company’s agreed Policies and Procedures, and with any further instructions given by the Company’s Managers and Directors.
Ensuring the appropriate provision of care and the allocation of support workers for the Company’s Customers, and for such other Customers as the Company may from time to time advise.
Ensuring that all Area staff receive mandatory induction training, and further training including legislative updates and personal development support as they may subsequently require.
Liaising on a day-to-day basis with Social Services concerning the Company’s Service Users, as required
Liaising with Service Users (and as necessary with their family, NOK and other care professionals etc) to ensure their ongoing care needs are being properly met.
Ensuring Coldharbour data is accurately maintained and up to date ensuring right to work, appraisal and DBS renewals are actioned in a timely manner and in accordance with the Company’s policies and procedures
Maintaining full, up-to-date and accurate records and files of all Branch support workers and Customers, in line with statutory requirements and Company procedures; and ensuring that no unauthorised access is granted to any such records.
Preparing staff rosters, to ensure the proper continuity of ongoing delivery of care. Re-allocating shifts as necessary, to cover staff absences.
Implementing the Company’s quality assurance procedures
Ensuring all complaints received regarding the Branch Office or support worker performance, are processed and closed in line with the Company’s agreed Complaints Procedures.
To work in a way that is fully compliant with the Care Standards Act; and conforms in all respects with the standards and requirements of CQC and of any Local Authority with which the Company deals with in the Area or Operation.
Carrying out such other responsibilities as the Company’s Manager and Directors may determine from time to time.
To share in the on-call requirements of the service.
Ensuring all starter/leaver data is accurate within Coldhabour and ensuring all company property is returned

Job knowledge, skills and experience

Ideally be personally experienced in providing personal care to a wide range of Customers
Policies and Procedures
Company values and behaviours
Commitment to Quality
IT and systems
Communication

Working with Social Services