Contact Centre Agent – French Language Skills
Full job description
eSift Ltd
Salary: £26,000 per year
Customer Contact Agent – French language skills
Our client and its subsidiary has become the largest and well established travel visa and passport company in the world and within the UK they hold over 60% of the market share. They offer an extremely fast and effective travel visa and passport service for destinations all over the world. This is your opportunity to join our client as a Customer Contact Agent within the Travel Visa queries department on a permanent basis.
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Salary: £26,000per year
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Location: Edinburgh
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Hours: Monday to Friday 9am-6pm plus 3 breaks per day
The role
Within this role you will work within the Customer Contact team. You will report to the Customer Contact Manager and be responsible for handling a high number of query related calls each day. This is a high quality customer service orientated role and you will develop strong working relationships with your team and customers. You will speak with a multitude of different users each day ranging from independent travelers to travel businesses and corporate organisations. You will need to treat each call differently and be able to finish up the notes after each call within a set amount of time.
To be successful in your application you will;
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Have previous experience of working within a call centre environment, dealing with inbound customer service calls
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Be fluent in the French and English language
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Have fantastic communication skills – the ability to build a rapport with customers and deal with their queries in an empathetic and professional manner
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Be naturally meticulous and accurate with a strict attention to detail
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Possess excellent written and verbal communication skills
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Have a strong skills with all Microsoft packages and the ability to quickly learn new systems
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Be driven and enthusiastic and able to perform well under pressure
eSift have been appointed as the resource partner and we are managing this role on behalf of our client. To apply for this position please click on the “” button below. Your CV will then be held on our central database, if for any reason you do not wish us to retain your details please contact us via
To apply for this job please visit definitejobs.co.uk.