Contact Centre Administrator

Contact Centre Administrator

ArjoHuntleigh is dedicated to increasing the quality and efficiency of care. Their vision is to be the World Leader in integrated solutions for the care of people with reduced mobility and related conditions.

With 4,400 dedicated employees worldwide, ArjoHuntleigh is a global group with an annual turnover of?750m, serving the needs of acute and long-term care in more than 100 countries.

Position: Contact Centre Administrator
Location: Houghton Regis, Bedfordshire
Salary: £26,000per year
Hours: Monday to Friday (01.00 to 07.00 & 07.00 to 13.00)

ROLE:
As a Contact Centre Administrator, you will deal with all Customer Calls and handle relevant Contact Centre administration – ensuring that all criteria are carried out in conjunction with the company’s Quality Management System.

RESPONSIBILITIES:
a) Deal with customer enquiries professionally, politely and accurately.
b) Arrange installations and cancellations of rental equipment.
c) Ensure customer order numbers are allocated to correct referencing numbers and liaise with nominated member of staff to chase and outstanding.
d) To issue replacement referencing numbers to collection drivers for re-uses as requested.
e) To ensure any amendments to orders are updated.
f) Carry out filing, photocopying, etc as and when necessary.
g) Deal with queries from Sales and Accounts.
h) Answer breakdown calls from customers and allocate to pertinent Field Service Engineers, logging and recording those calls.
i) Liaise/Support with Field Service Engineers with all enquires.
j) Carry out posting of goods where required.
k) Meet department key tasks and objectives.

ESSENTIAL SKILLS / EXPERIENCE:
a) Good telephone manner and spoken English are essential.
b) You must be diplomatic, of good numerical skills, and able to work with the minimum of supervision.
c) Proficient typing skills are essential.

You may have experience of the following: Administrator, Contact Centre Administrator, Customer Servcies, Quality Management, Call Centre, Customer Service, etc.

This vacancy is being advertised by Easy Web Recruitment, the UK’s leading Online Recruitment Agency. The services advertised by Easy Web Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of age, and we confirm that we will gladly accept applications from persons of any age for this role.