Contact Centre Account Administrator

My ever growing client based in Bradford are looking to take on a Contact Centre Administrator on a temporary to possible permanent basis.

Scope: To be the main first and main point of contact with designated customers placing requests for engineer attendance to maintain commercial equipment they install.

Responsibilities:
• Receive by telephone, email, or web portal, calls from customers and to record the details of the call onto our Service Management Computer records.
• Produce estimates as required for customers, seeking authorisation to commence with repairs.
• Work with the Parts Controller to ensure approved timely ordering and receipt of parts.
• Work with the Engineer Scheduler to ensure the timely attendance of calls.
• Work with the Invoicing Clerk to ensure accurate, timely invoices are produced.
• Liaise with engineers as required.
• Produce customer reports as required.
• Work directly with customers to co-ordinate receipt of parts.

Skills & Experience
• Experience of accurate, fast data entry.
• Proficient user of Microsoft Word, Excel, Outlook.
• Good telephone manner
• Ability to write clear and concise reports, emails and letters.
• Basic arithmetic skills
• Methodical but able to work at pace.
• MUST be able to work at pace under high pressure.
Salary is 14 – 16k dependent upon experience within a similar role. Hours of work are 8.30 -5pm.