Complaint Handlers (Payment Protection Insurance)

About Huntswood: Huntswood is a specialist resourcing and consultancy firm working in the areas of governance, compliance and complaints. They provide resource to help companies solve their regulatory issues, and expert advice to help them govern responsibly and better manage ongoing regulation.

About the role: Working on behalf of one of our clients you will be responsible for conducting re-reviews of case investigations for complaints previously received from customers. This will include telephone contact with the customer, liaising with client operations, case assessment and decision making.

Your overall objective will be to assess the original decision made on the complaint case, and to decide whether or not the original decision made was correct, complete a full administrative audit of your decision making and to issue revised documentation to the customer if a revision is necessary.

About you: To be successful in this role you will be a confident communicator with superb administration and analytical skills. You will have experience in complaints handling, customer service or general administration. You could be a graduate looking to begin your career within financial services. Whatever your background you’ll be a competent computer user with a good working knowledge of all major MS packages.

Hours: You will be required to work between 9am until 5.30pm Monday to Friday, you may be required to work additional hours depending on your workload.

Location: Reading town centre.

Rate: £174 per day.

Contract Term: Until the end of August 2016 initially.

Please be aware that if you’re successful in your application we will carry out a financial probity check, a basic disclosure check and a reference background check.