Collections Specialist – REMOTE

£21,000 plus commission (OTE £30,000 approx)

You will part of a busy Contact Centre Team, working to negotiate payments with debtors to clear and update the files as efficiently as possible, in accordance with agreed business targets.

Remote

Shifts:

35 hours pw with two week rolling shifts:

Mon-Fri 8.00am – 2.30pm & 11.30am – 7pm

4 hours every other Saturday

Key responsibilities include:

• Handling a high volume of calls with debtors, both through inbound and outbound calls and maintaining rapid response according to agreed standards.
• Negotiating full payment of the debt and fees arranging a repayment schedule to clear the debt within Newlyn guidelines and targets.
• Controlling the call so as to retrieve all the relevant information from the caller, enabling efficient management of the file.
• Correctly extracting information from file notes to deal with the calls efficiently.
• Logging information on calls received and maintain detailed and accurate records.
• Liaising with Enforcement Agents on the status of files when required.
• Attend training to develop relevant knowledge, technique and skills.

A bit about you ….

• Excellent Call Handling Skills with the ability to remain calm on the telephone, but establish a firm and confident telephone manner
• Previous Collections Experience
• Excellent track record of exceeding targets
• Must be target driven
• Highly organised
• Able to work well under pressure and deal with calls of the nature of the business
• Team Player with ability to work under own initiative.
• Sound Decision Making Skills.
• Flexibility and Good Interpersonal Skills