Collections – Call Centre Advisor

An advisor’s role is key to the business in providing exceptional customer services and resolutions to the debtors whilst following company policy guidelines.

Your role will be to undertake collections activity on Unsecured/Secured products.
You will be working as part of a team, dealing with a variety of outbound and inbound calls from customers who are experiencing financial difficulties.
Agreeing re-payment arrangements and offering customers options and guidance on their finances.

Main objectives

*To receive incoming and make outbound calls to customers in arrears via our automated & manual dialling system.
*Negotiate affordable payment plans with customers that are acceptable to both company and the customer.
*To comply with regulatory and company policies at all times.
*Handle each call in the correct manner and have the ability to relate to people from a variety of backgrounds.
*Be persuasive, persistent and self motivated
*Use negotiation and persuasion skills to gain customer commitment
*Taking ownership of queries and complaints, avoiding the need to escalate to a manager.
Updating system records accordingly ensuring data is accurate and factual.
*Administer and maintain customer agreements

Required:
*Previous collections experience is preferred or call centre / telesales
*Strong negotiation skills
*Confident telephone manner
*Attention to detail
*Ability to work under pressure
*Confidence in decision making

Full time hours

All applicants must be available to work a rolling shift pattern between the hours of 9am to 8pm Monday to Friday and 9am to 2pm Saturday. (2 Saturdays in a 4 week period)

Adecco are an equal opportunities employer

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.