Client Solutions Manager

Salary: £26,000 per year

We have an exciting opportunity for a Client Solutions Manager to join us at our Rugby Hub. This role will provide critical data analyst and administrative support to the Amazon Account.

Why Join our Client Solutions Team?

As a business, Hermes is driven by our four values of; Do the right thing, Dare to be different, Strive for more and Be customer obsessed. It’s because of these values that we are the UK’s leading consumer delivery service handling over 300 million parcels per year and still growing and our Client Solutions Managers help to drive that growth.

As our Head of Client Solutions, you will be responsible for the full design and implementation of innovative operational plans to aid the retention and development of current and prospective clients. You will amend and implement the systems and processes to uphold the operational solutions, working independently on a self-sufficient basis, whilst engaging with key stakeholders as required.

This key role sits within our Operational Planning Division reporting directly in to our Head of Planning and you will work cross-functionally with other internal departments but also engage with senior stakeholders, up to the Hermes UK Board, and senior stakeholders in our client businesses. Excellent influencing skills and the ability to build relationships is paramount in this position.

You will be expected to design, implement and project manage operational improvements into the hub, depot and delivery network to ensure that new and existing client business is seamlessly integrated. The development of the network may include the installation of new systems and processes to improve the overall performance of the network. So the ability to analyse large amounts of data whilst understanding the operational requirements of national logistics business is requirement of this job. You will need to deliver new and develop existing models which support us is managing client integration.

Part of your role will be to create a strategic vision for Client Solutions and develop the capacity and capability within the Hermes network to deliver the Sales and Commercial strategy. You must be comfortable with having full accountability for the design and implementation of current and future prospective client solutions to maximise revenue opportunities at minimum cost. Ensuring solutions are designed and costed in partnership with Finance.

To be successful in this role you must be able to operate commercially and have experience developing new market opportunities through the creation of new operational solutions and managing the development of the tools, metrics and capabilities to manage effectively.

What You’ll Do:

Project manage the implementation of new solutions end to end, involving all aspects of the Hermes business to ensure successful implementation.
The operational lead on client-based projects, being the face of Hermes in client meetings, using your extensive knowledge to sell Hermes services to clients and uphold the Hermes brand.
Responsible for all domestic and international new business solutions, leading the overall international lane development and day to day international management and network development.
Liaising with the Planning Team for any planning, trunking and collections requirements to enable the adjustments of plans and communication into the operation as required.
Manage, motivate and inspire direct reports, investing time in their development. Building and maintaining a successful functionally flexible team and providing effective line management.Essential skills and experience required:

Experience of logistics operations and developing customer solutions
Experience of project planning, managing multiple projects successfully with demonstrable ROI
Understanding of supply chain and related processes
Excellent data manipulation and modelling / costing techniques skills
Advanced Microsoft Office skills, as well as
Excellent communication skills and the ability to influence at all levels
Experience of operational cost, commercial profitability and P&L
Excellent communication skills and the ability to influence at all levels
Full clean UK driving license
Must be willing to travelDesirable skills and experience required:

Knowledge of routing packages e.g. Paragon

Knowledge of Microsoft Visio and Microsoft Project

What we can offer you:

We can offer you a competitive salary, company car/allowance, bonus, 26 days annual leave plus bank holidays, 3% contribution into your pension, life assurance and income protection. On top of this, we offer a great range of flexible benefits that aim to provide something for everyone, so whether you want shopping vouchers, insurance or healthcare we’ve got you covered. This role offers fantastic opportunities for you to climb the career ladder into senior managerial roles within both the function and wider business.

At Hermes, we don’t just accept difference — we celebrate it, we support it, we thrive on it and are proud to be an equal opportunities employer.

Apply Today!

If you are ready to develop your career in an empowering, growing yet supportive business then why not join us? Clicking apply is the first step to ‘Being the Me in Hermes’