Client Services Administrator

Salary: £26,000 per year

As one of Scotland’s largest independent family run security companies, this is a terrific opportunity for an experienced and energetic Telephone Support Administrator to provide excellent customer service through telephone and administrative support, as they grow from strength to strength.

ROLE: TELEPHONE SUPPORT / CLIENT SERVICES ADMINISTRATOR

LOCATION: Office based in Glasgow, G22.

SALARY:  £19,000 plus benefits, training and development, career progression, workplace pension, death in service scheme, 29 days holiday increasing to 31 days after 2 full years and 33 days after 3 full years.

HOURS: Monday – Friday, 9.00am – 5.00pm.

As Telephone Support Administrator / Client Services Administrator, working as part of a close-knit team and the first point of contact, your main role will encompass handling incoming and outgoing calls, responding to general queries.

• Providing customer support daily via phone and email.
• Booking in field service engineers for routine maintenance visits
• Assisting with booking services and fault call outs.
• Updating and reporting on client’s recorded information
• Assisting with general admin tasks.

A Client Services Administrator, you will have a strong customer telephone support background, ideally within an engineering related environment, working to set guidelines, you will have a positive and personable telephone manner, good organisational skills, excellent attention to detail, the ability to input data accurately at a fast pace and proficient in Microsoft Office.

Product knowledge of Electronic Security and Fire Detection Systems is not a requirement as ongoing training and support will equip you with the skills you need. It is your ability to work under pressure both individually and as part of a team, as well as your positive, hardworking attitude that will all contribute towards a fun and rewarding career as Client Services Administrator!

Current or previous client services admin jobs or the type of role you’re looking for may include Sales Office Admin, Help Desk Fulfilment, Engineering Administrator, Call Centre Agent, Customer Service Advisor, Client Services Administrator, Admin Support, Administrator or similar.

To be part of this friendly client services admin environment, click APPLY now!

Please Note: Typhoon Recruitment Ltd provides online advertising and response management recruitment services and does not operate as an employment agency or business. If your details match our client’s requirements, your personal information as provided on your CV, will be released to our client so they can assess your suitability for the opportunity advertised. Your details will only be used by us in relation to this specific opportunity. By applying to this advertisement and submitting your CV and/or cover letter, you give your express consent to us using your details for this purpose.