Claims Customer Support Handler

Claims Customer Support Handler: We are looking for Claims Customer Support Handlers to join our Third-Party Assist team in Gloucester on a full time or part time, permanent basis.

As a Claims Customer Support Handler you will be assisting customers on behalf of Ageas where they have been involved in an accident with our Policyholder. We are looking for resilient and proactive individuals who have the ability to influence customers into accepting our services.

You will be communicating, supporting and negotiating with customers to help settle their claim as quickly as possible. We need people who have a passion to help others. You will want to make sure our customers receive the best service they can in the aftermath of a motor accident.

At Ageas, we pride ourselves on offering long term career opportunities; upon joining, you will work through a progression plan where we will develop your personal skills and technical knowledge which is supported by incremental pay increases for the first 18 months in role. From then on, we also offer the opportunity to enrol in formal qualifications including your CII.

The main responsibilities of a Claims Customer Support Handler are:

· Contacting Customers to offer our help and assistance following a motor accident.

· You will use your influencing skills to help the customer understand what we can do to assist them and ultimately settle their claim as quickly as we can.

· Liaising with third party suppliers to assist with speedy claims settlement and a high-quality claims service.

· Take ownership of your claims making appropriate commercial decisions to help control costs.

· Use empathy where appropriate to understand the diverse needs of our customers.

· Thrives in a problem-solving environment and provides a logical approach to settle claims

· Provide a logical approach to problem solving in order to settle claims

The desired skills and experience for a Claims Customer Support Handler:

· Demonstrate a considerate and empathetic phone manner to reassure customers.

· To influence and persuade others to your way of thinking.

· Be able to multitask and prioritise your own workload.

· Provide a high standard of customer service, by communicating and supporting our customers.

· Positive attitude and a flexible approach to change and team working.

· Experience in a customer services environment is advantageous.