Claimant Personal Injury – Compliance Executive

Claimant Personal Injury – Compliance Executive

Job Description

  • Permanent
  • Manchester M1, UK
  • £28000 - £32000 per annum UK / Year

Claimant Personal Injury – Compliance Executive

About Us:

Established in 2000, Express Solicitors is an award-winning law firm that deals in Personal Injury and Clinical Negligence claims. Based in Manchester, we serve clients nationwide. We are proud of the work we do helping injured people, and this is our core business.

Express Solicitors are currently ranked 80 out of more than 10,000 law firms in the UK and ranked in the top ten for the Best Law Firm to work for in the UK by Best Companies. We have a 5-star ranking with Trust Pilot from over 4,500 reviews, which, coming from our clients, means a lot to us.

No doubt at Express Solicitors we rate skill and ability above all else and our recruitment policy encourages applications from all.


Express Solicitors are currently looking to appoint an additional Compliance Executive reporting to the Head of the Professional Support Department, Raana Lowery.

This role would suit an experienced Personal Injury Fee Earner who is looking to step away from a file-handling role and get more involved with file audits and quality control.

The role’s focus will be to perform deep file audits in addition to analysing performance and trends and identify where improvements can be made. It will also involve managing reporting and accountability for some higher risk profile cases to ensure compliance with the firm’s systems and reducing the risk exposure.

Any experience working with Proclaim case management system will be a distinct advantage.

Job description:

  • Working across business teams to review files on a regular basis for all personnel within those teams;
  • Working from various reports to assess and manage the risk of certain profiles of cases such as those close to limitation;
  • Providing guidance and assistance on interpretation of case progress as defined by in-house standards;
  • Assist with trouble shooting common issues and refer to stakeholders as required and provide feedback to the training team to assist with the implementation of further training where required;
  • To conduct case related investigations on policy requirements, legal practices and case progression.
  • Provide advice and guidance on the Management Information metrics and how these can be used to their best advantage;
  • Critically evaluate case progress and challenge knowledge gaps where necessary (either yourself or the file handler);
  • Reporting on caseload KPI performance of fee earners.
  • Assisting with reports on compliance, efficiencies & policy performance.
  • Data analyst and reporting function to management.
  • Maintain an accurate audit log of activity;
  • Provide feedback to assist with devising and delivering training (at all levels) on core compliance issues;
  • Assisting the Complaints Partner and COLP with file review and diagnosis of relevant facts.
  • Assisting with Data Protection and other Compliance Queries

The Successful Applicant:

To be considered for this Compliance Executive role, you will need to have:

Essential criteria

  • Good commercial knowledge of Claimant Personal Injury practice.
  • Knowledge of operating within a firm monitored and regulated by the SRA.
  • Experience of running own personal injury caseload to a high standard.
  • Ability to conduct case related investigations.
  • Understanding of quality and performance metrics
  • Highly motivated, proactive self-starter with excellent judgement and professional maturity
  • Demonstrated ability to prioritize in a high-volume, multi-tasking environment and to exercise sound judgment and make decisions based on clear understanding of the regulations but also the tactics and commercial element
  • Strong research and analytical ability
  • Ability to build trusted relationships with the key stakeholders within the business at all levels

Desirable criteria

  • Knowledge of Proclaim case management
  • Professional accreditation e.g. Solicitor, MBA, CILEX etc
  • Auditing background e.g. Lexcel

Salary, Hours & Benefits:

  • The basic salary is in the region of £28,000 to £32,000, dependant on experience
  • Our standard working hours are 8:30am to 5:30am Monday-Thursday and 8:30am to 5pm Friday
  • 3/2 alternative working from home pattern staff after probation
  • 23 days holiday a year, rising to 26 days (3 days reserved for Christmas closure of the office)
  • 3 holiday buy backs per year after 1 year of service
  • Extra day’s holiday for your birthday after 2 years’ service
  • Private medical insurance available after 2 years’ service
  • Death in Service – 2 x salary
  • Active social committee with generous departmental and firm-wide social budget.
  • Active training culture and various groups and events such as Diversity & Inclusion.
  • Netball / Football team, 10km Manchester team and more
  • Enhanced Maternity Leave payment if you have over 1 year tenure
  • Other benefits including Employee Assistance Programme, free fruit & annual flu jab

Recruitment Process:

Please send a CV and covering letter by clicking APPLY.


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