Case / Complaints Manager

Salary: £36,000 – £46,800 per year

 This international organisation are seeking an experienced Case Manager to join their busy compliance and standards unit to monitor, assess and deal with complaint lodged by internal and external parties.

The Manager will be required to put together written and verbal evidence and work with complainants to find resolution and in the more serious of cases be the liaison point for disciplinary/regulatory action.

Candidates should have worked in a similar capacity and be able to be organised, work the deadlines and most importantly able to demonstrate impartiality. Ideally, they’d have a knowledge of areas such as AML/KYC and be able to communicate with stakeholders of all levels. Solid report writing skills are essential too.

The role offers the opportunity to work with a friendly team on a hybrid basis (2 days in the office) but also to learn further skills and develop within the field.

If you are interested in applying for the Role of Case/Complaints Manager, then in the first instance send a full Word version CV to us long with a note of your current and expected salary and of course your contact details.