Care Coordinator

Salary: £26,000 – £30,000 per year

It takes a truly special person, with the right personality & a passion for making a real difference, providing a premium quality care service to people in their own homes, which could be adults with physical & or learning difficulties & the elderly

This client has built up a first class reputation world-wide & are recognised as 1 of the top industry leaders in the UK.

They are actively recruiting an ambitious, driven & caring Care Co-ordinator, to manage & develop the business & ensure compliance at all times.

As a Care Co-ordinator, you’ll play an integral part in managing the daily communications of their site. You must be extremely personable as you’ll be liaising with the entire team to ensure all their valued Clients’ needs are met.

This role is extremely fast paced & requires someone truly dedicated & able to remain positive & professional when working under pressure.

Main Duties & Responsibilities

• To be accountable to the Registered Manager for the smooth running of day to day Client / CareGiver communication
• Ensure outstanding compliance across the business & support the business in achieving a minimum of “Good” in CQC inspections
• To ensure the scheduling is carried out efficiently enabling the CareGivers to spend the allocated care time with each Client & to allow for travel time
• Ensure consistent application of companies policies, procedures & approved practice & to promote the aims of the business
• To answer the telephone promptly & professionally, dealing with any enquiries or queries
• Ensure the provision of high quality care services to vulnerable people living in their own home
• To record all new CareGivers & Clients on the system as soon as they are received
• Report weekly KPIs to the Registered Manager & Owner
• To identify & match the most suitable CareGivers for each package
• To produce consistent, fortnightly rosters & provide CareGiver & Clients with rotas in a timely manner
• Ensure all CareGivers submit their timesheets weekly which are accurately completed & match these to what is on the system
• To plan ahead to cover holidays, training & planned absence
• To maintain accurate records on the system of all communications
• Able to make changes to Clients & Care Giver files
• To participate in on call duties if required & deliver hands on care when necessary
• To carry out any ad hoc duties given by the Senior Management Team to suit the needs of the business

Person Specification

Qualifications & Experience

• in a customer service setting, building up relationships – Essential
• Use of a scheduling / HR / recording system – Desirable
• Relevant qualification, such as Business Studies or Social Care – Desirable
• Previous Domiciliary Care experience – Desirable

Abilities, Skills & Behaviours

• Has the desire to make a real difference & greatly improve an already well-established business
• Excellent customer service, communication & interpersonal skills
• Good computer skills including proficient use of MS Office, the ability to produce reports & good computer systems knowledge
• Self-motivated & flexible, with a willingness to participate in an on call system for out of office hours
• Extremely well organised, excellent planning & prioritising ability with high attention to detail
• Ability to establish & maintain effective professional working relationships
• Strong admin skills & ability to manage multiple work loads