Call Centre Team Leader / Supervisor
Full job description
Brookstreet UK
Salary: £26,000 – £27,600 per year
Call Centre Team Leader / Supervisor
My client is a leading insurance company based in Tunbridge Wells. They are looking for a Team Leader to manage and drive a customer focussed team.
The successful candidate will have proven team leading experience within a call centre environment ideally within the motor industry.
The main duties will include;
Auditing
Managing the call listings
Conduction weekly and monthly 121 reviews
Managing performance and KPIs
Managing and planning time effectively
Proactively drive the department by sharing and implementing way to improve processes
Hours: Will be on a rota shift pattern of 9am – 5.30pm for 2 weeks then 10am -7pm plus one in four Saturday’s 9am – 3pm
To apply for this job please visit definitejobs.co.uk.