Busy Legal Team / Case Assistant / Bishops Stortford

Busy Legal Team / Case Assistant
Bishops Stortford
NT46788
Salary: £26,000per year

Our client is an award winning firm focussed on giving the best quality of service to all their customers. They aim to provide their clients with the very best legal advice. Due to expansion within their firm they are currently looking to recruit a Case Assistant to join their busy team of Case Assistants, Case Handlers and Team Leaders to support the case handlers in the day to day running of the re-mortgage caseloads.

The Main Objective of the role of a Case Assistant are as follows:

– To support Case Handlers in the day to day running of the re-mortgage caseload including having contact with banks, building societies and others involved in the remortgage or other property related transactions.
– To ensure that the highest level of customer service is provided at all times.
– To have conduct of such matters as are allocated to you within your own skills and experience and to become progressively aware of all aspects of the business and products in order to act constructively when dealing with legal work.
– To achieve personal targets set and work within deadlines, performing required tasks to a high standard. Maintaining the Firms core values at all times.

The main key responsibilities of a Case Assistant are as follows:

– Obtaining official copies and documents from the Land Registry.
– Title checking whether property is freehold or leasehold/name & address match, restrictions and other non-standard issues.
– Requesting and chasing redemption statements from mortgage lenders.
– Chasing outstanding documents from borrowers/brokers by phone and letter (where applicable).
– Supporting Case Handler with post on a daily basis which will include checking remortgage documents, mortgage deed, ID, insurance and questionnaires.
– Checking redemption statements for penalties, shortfalls and sending copies to borrowers (where applicable).
– Taking shortfall payments adhering to money laundering regulations and the Firm`s policies.
– Chasing discharge documents from mortgage lenders, sending discharge documents to the Land Registry, dealing with overpayment cheques within their post completion procedures.
– Dealing promptly and effectively with all telephone calls in a diplomatic, efficient and polite manner. To ensure that excellent customer service is provided at all times.
– Processing data accurately and effectively on the case management system as required. Processing all data and information in accordance with the firm’s confidentiality procedures and data protection requirements. 

If you are interested in this vacancy for a Case Assistant and have the skills and experience to join my client as a Case Assistant. Please email your CV immediately for consideration!