Business Change Manager IT

Salary: £780 – £840 per day

Business Change Manager (IT Training) is required for 6-month interim contract working within the Client Organisation responsible for the New High-Speed Rail project in the UK this is a multi-billion-pound high-speed railway to directly link the city centres of: London, Birmingham, Leeds and Manchester. Contract Extension highly likely possibly for 2 years.

The Business Change Manager (Training) will ensure that the needs of Systems Users in terms of education, guidance, coaching, issues resolution, daily support and long-term knowledge needs are being met. Users are primarily within Land and Property but not exclusively. Predominantly as a project role within the L&P Continuous Improvement Programme, the Business Change Manager (Training) will champion the needs of the users and the Directorate to ensure that user adoption is maximised through education (i.e. Training and other knowledge dissemination tools).

The Business Change Manager will deliver the change proposition supporting the IT transformation projects within Land & Property ensuring successful adoption by the organisation & end users by delivering training, guidance or managing outside IT trainers on larger complex projects all the while supporting user acceptance requirements & business improvement. In addition they will support the Project Managers offering impact analysis on stakeholders and end users. 

Typically projects will be 80% IT and 20% process – IT project example included new business intelligence tool to assist the Property Acquisition programme.

Must Have’s for the Role

• Change Manager supporting change and user adoption (training) for IT Projects.
• Experience delivering change in complex matrix organisations
• Superb stakeholder management skills
• Designed and delivered successful roll out of Training & guidance to ensure system users needs are met

Working Situation – Hybrid

Role is office based from Snowhill, Birmingham or Euston, London coupled with Hybrid working – expectation is to work 1 day a week wither from Birmingham or London and the rest of the time working from home.

Salary £780 – £840a day

Duties & Responsibilities

• For providing help, support and guidance to system users brought about through system and process change through education and knowledge dissemination.
• Educating and guiding users, by considering their process roles, so they maximise system functionality
• Ensuring user voices, needs and aspirations are reflected in the way that education is designed and delivered
• Educating and empowering super users to perform their role and key stakeholders to facilitate change
• Where existing training material exists, ensuring this is updated to reflect new process or system changes.
• Develop a high-level understanding of business processes to be able to design relevant training.
• When required, overseeing third party trainers to ensure the quality of training delivered.
• Designing and evaluating training feedback and incorporating this into future training design
• Contributing to lessons learned reviews.
• Actively promote and embed Equality, Diversity and Inclusion (EDI) in all your work and support and comply with all organisational initiatives, policies and procedures on EDI.

Candidate Criteria

Experience as Change Manager supporting change and user adoption (training) for IT Projects within complex matrix organisation coupled with superb stakeholder management skills

:

Stakeholder management

Deciphering technical jargon into user friendly language

Teaching, mentoring and guiding system users

Issue resolution, remediation and negotiation

Communication and campaign creation and execution

Project management with ability to work independently

Excellent written and spoken communication skills

Knowledge:

• Learning methodology and cycles with different approaches as well as knowledge of best practice tools and techniques
• Understanding of the change lifecycle, as well as knowledge of best practice business change management, tools and techniques
• Holding workshop to build knowledge and gain trust
• How to motivate others and achieve maximum output and commitment

Type of experience:

• Providing training services either within a complex project / programme environment or a large organisational setting
• Writing users guides, manuals and training materials
• Implementing change management methodologies, processes, activities and tasks
• Managing users, user groups and key stakeholder relationships
• Resolving complex support issues and user’s problems
• Working with third party providers