Business Centre Assistant

Salary: £28,800 – £31,200 per year

Business Centre Operations Assistant

Base Salary: £24,000 – £26,000 – based on experience

Location: Oxford, Oxfordshire

Hours: 9am – 5pm (Monday – Friday). 

Start Date: Immediate / After Notice Period

Two Stage Interview: 1st interview via Teams; final interview is office-based

• Our client is a nationwide flexi-office / serviced office provider. They are currently seeking a Business Centre Operations Assistant to be based in their Oxford location.

• This company is a (commercial property) managed operator that is part of a larger group with multiple serviced / flexible office brands across approximately 50 business centres throughout Scotland, England, and Wales.
• Their services encompass office space leasing, business advisory services, commercial property finance and development.

ROLE OVERVIEW:

• Reporting to the Business Centre Operations Manager, your primary responsibility is to deliver a world-class customer experience and support the Business Centre Operations Manager to deliver operational excellence keeping the centre safe and compliant in line with our policies and processes

KEY RESPONSIBILITIES:

Customer Service:

• Deliver outstanding service experience to all stakeholders.
• Deliver professional and friendly viewings extracting relevant information by appropriate questioning to enable the sales team to close the deal.
• Proactively seek feedback and resolve customers’ queries at first contact.
• Build relationships with customers through regular communication to ensure the capture of any upselling opportunities.
• Manage business centre standards to the highest level.
• Conduct pre-event inspections of all meeting rooms and show offices prior to a customer viewing or meeting room bookings.
• Oversee customer move-ins smoothly and in line with customer requirements.
• Ad hoc duties as and when required by the Centre Operations Manager.

Commercial

• Ensure the capture of billing for all revenue.
• Identify and upsell all company services.

Health & Safety:

• To have a comprehensive understanding and ensure compliance with the company’s health and safety policy and processes.
• Complete all iAuditor checks and resolve any issues within acceptable timeframes.
• Management of the accident book and the reporting of all incidents, accidents, and near misses. Compliance with RIDDOR.
• Review and update as necessary the emergency evacuation procedures.
• Ensure appropriate health and safety arrangements are in place to minimise risks and provide for safe working conditions for all building users.
• Ensure all building-related issues are reported via the property portal and oversee remedial actions, as required, are completed in a timely manner:
• Arranging all annual mandatory H&S requirements for the business centre and ensuring certification is uploaded to the property portal in a timely manner.
• Strict monitoring of contractors to ensure their working practices are in line with our policies and processes.
• General administration and coordinating of contractors for planned works.

Compliance

• Ensure the business centre operates in line with company policies, procedures and processes
• Maintain up-to-date knowledge of GDPR and AML legislation and ensure the business follows mandatory requirements
• Escalate identified issues and risks to the Business Centre Operations Manager
• Working with Centre Operations Manager and Compliance Manager to ensure that all customer agreements are current, correct, and accompanied by the correct supporting documentation.
• Validating customer identification to ensure adherence to AMLR policy
• Work with the Compliance Manager to ensure our virtual customers are managed and operate in line with our virtual policy

EXPERIENCE & SKILLS REQUIRED:

• Previous customer service experience is essential