Business Analyst / Lean

Business Analyst/Lean Consultant – £30,000 – £90,000 base + car + bonus + flex benefits; flexibility to travel.

My client is a leading, fast growing blue chip consulting firm, part of a FTSE 100 IT Services group who are recruiting Business Analyst and Lean Consultants across a variety of grades from Consultant through to Managing Consultant with experience in at least one of the following markets: local government and central government, financial services, police and justice, utilities and defence. The Lean team is fully utilised, and is winning a good deal of new business and consequently have need to expand the team. My client is a dynamic, vibrant and entrepreneurial organisation which focuses on professional development and provides opportunities for career progression:

Requirements:

Business Analyst/Lean

Minimum 3 years’ Business Analysis/Lean experience

* Ideally Green Belt

* Skills transfer/mentoring/training clients

* Hands-on experience of Service reviews

* Good process consulting skills

* They are doing a lot of CRM/Contact centre work so this experience would be good

Purpose of role

We are looking for Business Analysts and Lean professional at Consultant, Senior Consultant, Principal Consultant and Managing Consultant level to play a key role in delivery of client Transformation Programmes. You will bring experience of delivering improvements to customer experience, and process efficiency.

The programmes we deliver are some of the most complex in Europe and often include whole organisation transformation. Successful candidates will need to demonstrate experience of working as part of a multi-disciplinary transformation team with both client side and delivery capability.

In addition to client facing work, we also expect our consultants to play a significant role in developing our business through practice development, such as development and codification of methodologies.

Key Accountabilities

– Using a range of tools and techniques including Lean, Systems Thinking, Business Analysis and Business Process Reengineering tools to identify improvements in customer experience and reductions in cost
– Reviewing services/ processes on your own, as part of a team or leading a workstream
– Business Analysis tasks and projects, in particular process mapping and working with business users to extract business and functional requirements using techniques such as interactive design sessions, SME Interviews, and requirements workshops.
– Liaising with business stakeholders in order to elicit, analyse, communicate and validate requirements and processes as part of wider transformation programmes.
– Quantifying benefits, and seeking out/tackling issues that will prevent the delivery of business benefits
– Providing input to support project management, and business development deliverables.
– Building client capability through joint working, delivering training courses, and coaching/ mentoring

About you

Skills and Experience

– Demonstrable experience of implementing operational improvements/improving services and processes in the public or private sector services industry (e.g local and central government, utilities, financial services industry police and justice, and social care)
– Ability to understand, explain and present complex business problems, at all levels of the organisation, in a persuasive and convincing manner
– Experience of both continuous improvement, and `step change` transformation through IT-enabled programmes (for example introduction of workflow, and process automation)
– Production of process models to aid the communication and understanding of organisation, process, information and technology using industry standard notation methods such as BPMN or IDEF03
– Able to understand, explain and present complex business problems, at all levels of the organisation, in a persuasive and convincing manner, including bridging the gap between business user and technical design/development teams.
– Liaison with business stakeholders in order to elicit, analyse, communicate and validate requirements and processes.
– Strong analytical skills and Lean/ Whole Systems and/or Lean Six Sigma trained plus substantial hands-on Lean service/ process review experience
– Confident with Data Analysis e.g. for root cause analysis, or requirements prioritisation and business case development
– Facilitation of Workshops or other sessions (e.g. interviews, process observations, DILO development) to clarify processes and requirements.
– Must have excellent communication skills (oral and written) and able to develop strong relationships with stakeholders, clients and colleagues.
– Experienced user of process modelling tools (e.g. Microsoft Visio), and Microsoft Office tools Excel, Word and PowerPoint.

Personal Attributes

– Committed to supporting our clients to achieve operational excellence
– Able to work collaboratively with clients and colleagues. Good listener/communicator. Consults with others; Prepares for discussions; escalates when appropriate. Constructively challenges others and when challenged receives this openly
– A self-starter with the ability to show initiative and work without supervision. Proactive, thinks ahead and takes steps to avert problems. Pragmatic in finding solutions
– Seek out and tackle issues that will prevent the delivery of business benefits, facilitating open communication and discussion between stakeholders
– Able to deliver under pressure, to tight timescales, and coping with changing priorities. Tenacious when dealing with setbacks; sees things through.
– Flexibility to travel

Academic and Professional Qualifications

– Degree level (2.1) or equivalent qualification
– Holds a relevant professional body qualification/accreditation (e.g.Lean, Lean Six Sigma, ITIL or Prince2).